Skip to content
More support
Contact us
  • There are no suggestions because the search field is empty.

How do I configure multi-factor authentication (MFA) for my account?

To ensure the security of your account and sensitive data, Multi-Factor Authentication (MFA) is required to access the Quicktest dashboard. MFA adds an extra layer of protection by requiring a unique code from an authenticator app in addition to your password.

Prerequisites

  • A smartphone with an authenticator app (e.g., Microsoft Authenticator, Google Authenticator, or Duo Mobile).

  • Your Quicktest dashboard login credentials.

Step-by-Step Instructions

1. Initial Login

Navigate to your Quicktest dashboard login page. Enter your email address and password. If MFA hasn't been configured yet, you will be automatically prompted to begin the setup.

2. Connect your Authenticator App

Once the MFA setup screen appears, you will see a QR Code.

  1. Open your authenticator app on your mobile device.

  2. Select Add an Account (usually a "+" icon).

  3. Choose Scan QR Code and point your phone’s camera at the code on your computer screen.

3. Save your Backup Codes (CRITICAL)

Before finalizing the setup, the dashboard will provide you with a set of MFA Backup Codes (sometimes called Recovery Codes).

☝️[!IMPORTANT] You must save these codes immediately. These are your "digital spare keys." If you lose your phone, delete the app, or the device breaks, these codes are the only way to regain access to your account without a manual administrator reset.

How to store them safely:

  • Download: Save the text file to a secure, encrypted drive.

  • Print: Keep a physical copy in a locked file or safe.

  • Password Manager: Store them as a "Secure Note" in a manager like Bitwarden, LastPass, or 1Password.

  • Do not store them in plain text on your desktop or in your email.

4. Verify the Connection

  1. Enter the 6-digit code currently showing in your authenticator app into the dashboard verification field.

  2. Click Save or Verify.

👉MFA tutorial here

FAQ – MFA  setup common issues

The “Continue” button is missing on the MFA setup screen. What should I do?

If your screen resolution or browser zoom is too large, the Continue button may be pushed out of view.
Fix: In your browser, zoom out (e.g., Ctrl/Cmd + -) until the Continue button becomes visible. You can also try maximizing the browser window.

My authentication codes don’t work. Why?

A common cause is that the time on your computer and your mobile device are not synchronized. MFA codes are time-based, so even a small time difference can make codes fail.

Fix:

  1. On your computer, set Date & Time to Set time automatically (enable automatic time sync).

  2. On your phone, ensure Automatic date & time is enabled (or “Set automatically”).

  3. Try generating a new code and sign in again.