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How do I connect my property to Quinta on Expedia Messaging?

Once the connection is active, Velma receives and answers your Expedia guest messages from your Quinta account, alongside your other channels.

 

Before you start

You need an Expedia Partner Central login with administrator rights, a property live on Expedia, and your Expedia property ID.

Expedia allows only one messaging provider per property. If another provider is already connected for messaging or reviews, Expedia requires written confirmation from the property or the chain before switching. The provider is listed on Expedia as Quinta, including for properties onboarded under the former Quicktext brand.

Connect from Expedia Partner Central
  1. Log in to Expedia Partner Central and select your property.
  2. Open Connectivity Settings, or use the direct link with your own property ID: https://apps.expediapartnercentral.com/supply/connectivity/settings?propertyId=YOUR_PROPERTY_ID
  3. Under the guest communication capability, select Quinta as your messaging provider.
  4. Confirm the connection when prompted.
  5. Keep the confirmation email from Expedia as proof of activation.

Nothing else is required on your side. Quinta activates the channel in your account once Expedia confirms the connection.

Expedia's own guide and video tutorials for the Connectivity Settings page are available here: https://eng1e.seismic.com/ls/cb8502cd-d216-43a0-a5d5-d328dd9ef691/k2mI2fXiZEHiZ354#/

If Connectivity Settings does not appear

Properties attached to a chain or to a distribution provider that manages connectivity centrally will not see this page. In that case, send your Customer Success Manager the property name as listed on Expedia, the Expedia property ID, and the Expedia listing URL. Quinta submits the request and confirms activation back to you. Allow a few working days.

Confirming the connection

Quinta appears as the connected messaging provider in Connectivity Settings, and Expedia conversations start arriving in Q-Hub. Expedia reviews outbound messages before delivery, so a delay of a few minutes is normal.

Troubleshooting

Quinta is not in the provider list. The capability is likely managed by your distribution provider. Contact your Quinta Customer Success Manager.

Connection confirmed but no conversation arrives. Check that the connected property ID matches the one configured in your Quinta account. Only reservations created after activation reach Velma. If it still does not work, contact your Quinta Customer Success Manager.

Another provider is still connected. The previous connection must be removed first. Send your Quinta Customer Success Manager the written switch confirmation.