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What do I need to connect my number to Quinta with WhatsApp Coexistence

Coexistence Mode connects your phone number to the Quinta platform (via API) while keeping the WhatsApp Business App active on your smartphone. This allows you to use automation and AI features while still replying manually on the go. Before setup, please ensure you meet the following requirements.

1. Use the WhatsApp Business App

Your phone number must be active on the WhatsApp Business App (Android or iOS).

Note: Coexistence is not compatible with the private/personal WhatsApp app. If you are currently using the private app, please migrate your number to the Business version first. ==> How do I switch from Whatsapp private app to Whatsapp Business App.

App Version: Ensure your WhatsApp Business app is updated to the latest version (at least v2.24.17 or higher).

2. Device access during integration

You must have the physical phone device that holds the WhatsApp Business account with you during the connection process.

  • The integration requires a 6-digit verification code sent via SMS or voice call to that specific number.

  • You may also be prompted to scan a QR code or confirm a push notification on the device to authorize the "Cloud API" connection.

3. Meta Business Suite Admin access

You need Full Control (Admin access) of the Meta Business Suite (formerly Facebook Business Manager) associated with your business.

You must be able to log in to the Meta account to approve the "Embedded Signup" permissions.

Your business should ideally be verified within Meta to avoid messaging limit restrictions.

4. Maintenance requirements

To keep the connection alive after setup:

  • The 14-Day Rule: You must open the WhatsApp Business app on your phone at least once every 14 days. If the app remains inactive longer than this, Meta may automatically disconnect the API link to Quinta.

  • Stable Connection: During the initial sync (which can take a few hours to mirror your history), keep your phone connected to stable Wi-Fi.

Pro Tip: Once connected, your messages will sync between your phone and the Quinta dashboard. However, remember that certain features like WhatsApp Voice/Video Calls and Group Chats will still only function within the mobile app and will not appear in the Quinta interface.